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Refund Policy

LIMITED WARRANTIES on New Products

*Octopi Computers Ltd. warrants that all products (excluding software) shall be free from defects in material and workmanship.

The warranty period commencing on the date of purchase will be:

  • All new parts are warranted for Thirty Days (30) or the length of time indicated in brackets. (EX: (1year), (2year), (3year), (lifetime) or (N/A)
  • This warranty shall NOT extend to any physical damage or any damage, defect or malfunction caused by misuse, unauthorized repair/modification, or improper freight by the customer.
The Thirty-Day replacement parts Limited Warranty becomes effective on the date of shipment from Octopi Computers Ltd. and is granted to the initial customer only (non transferable). Any claims under these warranties must be made before the end of the applicable warranty period.
  • Octopi Computers Ltd. reserves the right to substitute functionally equivalent new or serviceable reconditioned parts and systems.
  • Octopi Computers Ltd.'s responsibility is limited to repair or replacement. This decision is at the sole discretion of Octopi Computers Ltd..

STRAIGHT EXCHANGE
  • Octopi Computers Ltd. will only exchange defective products for new ones within 30 days of the purchase. The products can only be exchanged if it has failed tests and the replacement product is in stock. After 30 days, the part can be sent back to the manufacturer by the client or store for a replacement. There might be 1 to 4 weeks waiting period for return of product. Octopi Computers Ltd. can supply information as to how to return products and assist in doing so by providing such information.
RETURN POLICY
  • Components may be returned within 14 days for a store credit, 80% store credit between 14 and 30 days. Components may not be returned / exchanged after 30 days.
  • Systems can be returned within 14 days for a 80% store credit. Systems may not be returned / exchanged after 14 days.
  • Special order parts may not be returned or exchanged. If the Special Order Part is defective, Octopi Computers Ltd. shall reorder a replacement and exchange the part once the replacement has arrived.
  • Opened boxes and / or registered software is non-refundable or Exchangeable.
  • All returns MUST be in original condition with original invoice, packing materials, accessories, drivers and manuals. Octopi Computers Ltd. reserves the right to refuse such return if it does not meet these requirements.
  • Store credit can not be cashed or transferred. It's an in-store credit and can only be applied to products that are in stock.
  • Exchanged parts may be subject to a service fee if they are to be installed or replaced by our service center
  • All exchanges will be backdated to the original invoice date. All warranties shall start from the original invoice date and not the exchange date.
RETURN MERCHANDISE AUTHORIZATION POLICY
In store Customers:
  • Please bring the defective part to 1078 Queen Street along with a copy of the sales invoice. If the product is in stock and within the 30 day exchange period, the Octopi Computers Ltd. will gladly exchange the product. Products that are not in stock shall be subject to a slight waiting period.
Octopi Computers Ltd. Tech Center is open Monday through Friday 10am to 5pm Atlantic time zone.
Online Customers:
  • Any and all defective merchandise must have a Return Merchandise Authorization, to be obtained from Octopi Computers Ltd. RMA department prior to the return. To request warranty service, you must email Octopi Computers Ltd. RMA at support@octopicomputers.com within the warranty period (please include a copy of the invoice or invoice number).
  • If you require technical assistance in determining whether or not your part is broken / defective, please email support@octopicomputers.com prior to contacting RMA.
  • Returns must be sent via UPS, Federal Express, Purolator, or any courier that issues a tracking number. Octopi Computers Ltd. reserves the right to charge up to the full purchase price of the item being if: (I) The product becomes damaged due to misuse or (II) The product is damaged in transit due to inappropriate packing materials.
  • RMA products returned by shipping should be shipped back to Octopi Computers Ltd. service center in their original or equivalent packaging, carefully packed and well protected. RMA should be clearly written on the shipping box. Any products returned without an RMA authorization will be returned to sender at sender's own risk and expense.
  • Octopi Computers Ltd. tests all RMA products that are returned by the customer to determine if repair, exchange or replacement is needed. All products that have been tested by Octopi Computers Ltd. that have no defects or flaws shall be returned to the customer in the original condition that it has been received by Octopi Computers Ltd.. Any and all shipping charges shall be the sole responsibility of the customer. A labor fee will also be charged for the time involved in testing the part at a fee of $20 an hour.
  • When returning an RMA to Octopi Computers Ltd., include a copy of the original invoice and a detailed description of the apparent or alleged defect. Purchaser must pay freight for the product to be returned to Octopi Computers Ltd.. The turn around time for RMA products may vary; average RMA time is between 1 and 6 weeks.
SPECIAL REPAIR POLICY
  • Octopi Computers Ltd. is NOT responsible for any loss of customers data nor the software or driver that were not originally pre-loaded in the computer systems. We advise that all customers back up all important data, drivers or software before returning the items to Octopi Computers Ltd.